1. Introduction

PlentiPro provides a technology platform through its website and mobile applications that enables customers to discover, book, and pay for services provided by independent service providers.

The Provider understands that PlentiPro facilitates the connection between Customers and Providers but does not itself provide the services performed by Providers.

2. Independent Contractor Status

The Provider acknowledges and agrees that:

• The Provider operates as an independent contractor and is not an employee, agent, partner, or representative of PlentiPro.
• The Provider controls their own schedule, tools, methods, and manner of performing services, subject to applicable platform requirements and customer booking commitments.
• The Provider is responsible for their own taxes, insurance, licenses, permits, equipment, and business expenses.
• PlentiPro does not provide employment benefits, workers’ compensation, equipment, or other employee benefits to the Provider.
• Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship between PlentiPro and the Provider.

3. Provider Eligibility

To participate on the PlentiPro platform, Providers must:

• Be at least 18 years of age.
• Provide accurate and complete identity and business information.
• Complete any verification or KYC requirements requested by PlentiPro.
• Provide valid identification or supporting documents when required.
• Maintain any licenses, permits, certifications, or qualifications required to perform their selected services.
• Have the appropriate tools, equipment, and skills required for the services they accept.
• Maintain valid payment or payout information where required.

PlentiPro may suspend, restrict, reject, or remove a Provider account if the Provider fails to meet applicable eligibility or verification requirements.

4. Service Categories

Providers may select and offer services from the categories made available on the PlentiPro platform.

Providers must only accept bookings for services they are properly qualified, licensed, trained, and equipped to perform.

PlentiPro may add, modify, suspend, or remove service categories or individual services from the platform.

5. Pricing, Commission & Provider Earnings

5.1 Service Pricing

Service prices for standard fixed-price services are determined and managed by PlentiPro through the Admin Panel.

Providers do not independently set or modify the standard service prices displayed on the platform.

The applicable service price displayed at the time of booking will be used for the transaction.

Any applicable taxes, fees, or other charges will be communicated to the Customer before payment.

5.2 Platform Commission

PlentiPro applies a common commission percentage to applicable services.

The commission percentage is determined and managed by PlentiPro.

The commission rate applicable at the time of the transaction will be recorded against the booking.

Changes to the commission percentage will apply prospectively to new transactions and will not alter the commission applicable to previously completed transactions.

5.3 Customer Payment

Customers make payments through PlentiPro’s approved payment gateway or payment partners.

Customer payments for platform bookings are collected by PlentiPro or its designated payment partner.

Providers must not request or accept off-platform payments for bookings made through PlentiPro.

Providers must not attempt to circumvent PlentiPro’s payment or booking system.

5.4 Provider Earnings

Provider Earnings are calculated based on the applicable service price and PlentiPro commission.

Provider Earnings = Service Price − PlentiPro Commission

For example, if a service price is $100 and the applicable PlentiPro commission is 20%:

• Customer Payment: $100
• PlentiPro Commission: $20
• Provider Earnings: $80

The service price, commission rate, commission amount, and Provider Earnings will be recorded for each applicable transaction.

5.5 Provider Earnings Availability

Provider Earnings may become available for withdrawal after the applicable booking and payment conditions have been satisfied.

PlentiPro may place Provider Earnings on hold where a booking:

• Is under dispute.
• Is subject to a refund or payment reversal.
• Is subject to a chargeback.
• Requires investigation.
• Has not been completed or otherwise satisfied the applicable payout conditions.

5.6 Provider Withdrawals

Providers may request withdrawal of their available earnings through the platform.

Withdrawal requests are subject to applicable payout requirements and PlentiPro’s review process.

PlentiPro may approve or reject withdrawal requests where appropriate.

If a withdrawal is rejected, the applicable amount may remain in the Provider’s available balance unless otherwise adjusted.

Provider Earnings may be adjusted or withheld where required because of refunds, disputes, chargebacks, cancellations, or other valid transaction adjustments.

Approved payouts will be processed through the payout method supported by PlentiPro.

6. Provider Responsibilities

Providers agree to:

• Arrive on time for accepted bookings.
• Communicate clearly and professionally with Customers.
• Perform services professionally and in accordance with applicable standards.
• Complete accepted bookings unless exceptional circumstances prevent completion.
• Follow applicable safety requirements.
• Respect Customer property.
• Maintain required licenses, permits, certifications, and insurance.
• Provide accurate information on their Provider profile.
• Update booking status accurately where required.
• Provide documentation, photographs, or other evidence when reasonably required for service verification or dispute resolution.
• Maintain the service quality and conduct standards required by PlentiPro.

Failure to meet these requirements may result in warnings, account restrictions, suspension, or termination.

7. Customer Interaction

Providers must:

• Treat Customers respectfully and professionally.
• Avoid harassment, discrimination, threats, or inappropriate behaviour.
• Follow the agreed booking and service requirements.
• Request Customer approval before performing additional work that may result in additional charges.
• Maintain appropriate professional boundaries.

Providers must not:

• Harass, threaten, or discriminate against Customers.
• Solicit Customers for off-platform transactions.
• Request or accept off-platform payments for PlentiPro bookings.
• Attempt to circumvent PlentiPro’s booking or payment process.
• Misrepresent their qualifications, pricing, or services.
• Use Customer information for purposes unrelated to the provision of the booked service.

8. Cancellations & Reliability

8.1 Provider Cancellations

Providers are expected to fulfil accepted bookings.

If a Provider is unable to fulfil a booking, they should cancel as early as reasonably possible and, where possible, provide at least 24 hours’ notice before the scheduled service.

Repeated or late cancellations may result in:

• Reliability or cancellation records being recorded against the Provider.
• Loss of applicable platform benefits or incentives, where applicable.
• Account warnings or restrictions.
• Temporary suspension.
• Termination in cases of repeated or serious violations.

8.2 Provider No-Shows

Failure to attend an accepted booking without reasonable notice may be treated as a no-show.

A no-show may result in account restrictions, suspension, or removal from the platform.

8.3 Customer Cancellations

Customer cancellations will be handled according to the cancellation policy applicable to the booking.

Unless otherwise stated:

• More than 24 hours before the scheduled service: The Customer may receive a full refund.
• Less than 24 hours before the scheduled service: A 10% cancellation fee may apply, with the remaining eligible amount refunded.
• After the Provider has arrived or the service has started: A normal cancellation may not be permitted. The matter may instead be handled as a dispute.

The cancellation policy applicable at the time of booking may be recorded against the booking and used to determine the applicable cancellation outcome.

9. PlentiPro Guarantee Compliance

Providers must comply with the PlentiPro Guarantee System and applicable service quality requirements, including:

• Quality standards.
• Reliability expectations.
• Proper handling of Customer property.
• Damage reporting.
• Cooperation with issue resolution.
• Cooperation with dispute investigations.

Where a Provider is determined to be responsible for an eligible Customer claim, PlentiPro may, in accordance with its applicable policies, adjust or withhold Provider Earnings to cover an approved refund, re-service cost, or eligible reimbursement.

Any such financial adjustment will be recorded against the relevant booking and Provider account.

10. Safety & Conduct

Providers must:

• Maintain safe working conditions.
• Use appropriate tools and equipment.
• Follow applicable local laws, regulations, and safety requirements.
• Maintain required professional qualifications.
• Avoid illegal or unsafe activities.
• Immediately report circumstances that may create a safety risk to Customers, Providers, or other persons.

PlentiPro may suspend or terminate a Provider account for unsafe, unlawful, abusive, or seriously inappropriate behaviour.

11. Insurance & Liability

Providers are responsible for maintaining any insurance required by applicable law or reasonably appropriate for the services they perform, including where applicable:

• Personal or professional liability insurance.
• Auto insurance when transporting people or property.
• Equipment and tool coverage.
• Any other insurance required for the Provider’s profession or service category.

Providers remain responsible for the services they perform and for complying with applicable laws and professional requirements.

Any protection or guarantee offered by PlentiPro is subject to the applicable PlentiPro Guarantee terms, eligibility requirements, exclusions, and limitations.

12. Dispute Resolution

Disputes relating to a booking or service may be raised by either the Customer or Provider through the PlentiPro platform.

A dispute may relate to matters including:

• Service quality.
• Service not completed.
• Service not provided as described.
• Customer or Provider conduct.
• Property damage.
• Payment-related issues.
• Cancellation or no-show issues.
• Other booking-related concerns.

When a dispute is raised, PlentiPro may create a unique dispute record linked to the relevant booking.

PlentiPro may review:

• Booking information.
• Payment and transaction records.
• Customer and Provider communications.
• Service details.
• Evidence or attachments.
• Provider responses.
• Applicable platform policies.

Based on the review, PlentiPro may determine an appropriate resolution, which may include:

• No refund or adjustment.
• Partial refund.
• Full refund.
• Re-service or corrective action.
• Adjustment of Provider Earnings.
• Other appropriate corrective action.

Where a dispute is raised before Provider Earnings are paid out, the applicable earnings may be placed on hold until the dispute is resolved.

The dispute, decision, refund, and applicable financial adjustments will be recorded against the relevant booking and transaction.

13. Refunds, Chargebacks & Financial Adjustments

Where a Customer payment is refunded, reversed, charged back, or otherwise adjusted, the corresponding Provider Earnings and/or PlentiPro commission may be adjusted as applicable.

Where Provider Earnings have not yet been paid, PlentiPro may hold or adjust the applicable amount.

Where an adjustment occurs after Provider Earnings have already been paid, PlentiPro may recover the applicable amount from future Provider Earnings or otherwise seek recovery in accordance with applicable policies and law.

All refunds, reversals, chargebacks, and financial adjustments will be recorded against the relevant transaction.

14. Platform Policies & Changes

PlentiPro may establish and update operational policies applicable to Providers, including:

• Service pricing.
• Commission rates.
• Cancellation policies.
• Dispute procedures.
• Payout procedures.
• Service standards.
• Safety requirements.
• Platform rules.

Changes will generally apply prospectively.

Transaction-specific pricing, commission rates, and applicable booking terms recorded at the time of the transaction will generally govern that transaction.

15. Account Information & Data

Providers are responsible for maintaining accurate and up-to-date account information.

Providers must:

• Keep their login credentials secure.
• Provide accurate personal and business information.
• Keep verification documents valid where applicable.
• Use Customer information only for legitimate purposes connected with providing the booked service.
• Not disclose or misuse Customer information.

PlentiPro may process Provider and Customer information in accordance with its applicable Privacy Policy and platform policies.

16. Prohibited Activities

Providers must not:

• Provide false or misleading information.
• Submit fraudulent documents or information.
• Misrepresent qualifications, licenses, certifications, or experience.
• Use the platform for unlawful activities.
• Harass, threaten, or discriminate against Customers or other users.
• Request or accept off-platform payments for PlentiPro bookings.
• Circumvent PlentiPro’s payment or booking system.
• Misuse Customer or platform information.
• Create duplicate or fraudulent Provider accounts.
• Manipulate ratings, reviews, bookings, or transactions.
• Engage in conduct that may compromise the security, integrity, or reputation of PlentiPro.

17. Ratings & Reviews

Customers may rate and review completed services.

Providers must not manipulate, threaten, incentivise, or otherwise improperly influence Customer ratings or reviews.

PlentiPro may moderate, remove, or otherwise manage reviews that violate applicable platform policies.

Repeated poor ratings, complaints, or service-quality concerns may result in additional review, restrictions, suspension, or termination.

18. Suspension & Termination

PlentiPro may suspend, restrict, or terminate a Provider account or this Agreement for reasons including, but not limited to:

• Fraudulent activity.
• Unsafe behaviour.
• Repeated cancellations or no-shows.
• Poor service quality.
• Repeated Customer complaints.
• Violation of this Agreement or platform policies.
• Failure to maintain verification requirements.
• Misuse of Customer information.
• Off-platform solicitation or payment activity.
• Conduct that may harm the security, integrity, or reputation of the platform.

A Provider may request termination of their account at any time, subject to completion or resolution of any outstanding bookings, disputes, payments, refunds, or other obligations.

Termination does not automatically eliminate obligations that arose before termination.

19. Limitation of Liability

PlentiPro operates as a marketplace connecting Customers with independent service Providers.

Providers remain responsible for the services they offer and perform, including the quality, safety, legality, and suitability of those services.

To the extent permitted by applicable law, PlentiPro is not responsible for the acts, omissions, negligence, misconduct, or performance of independent Providers or Customers.

Nothing in this Agreement is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Governing Law

This Agreement is governed by the laws of the State of Maryland, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

21. Changes to This Agreement

PlentiPro may modify this Agreement from time to time.

Updated versions may be published through the PlentiPro platform or otherwise communicated to Providers.

Continued use of the platform after the effective date of an updated Agreement constitutes acceptance of the revised terms to the extent permitted by applicable law.

22. Acceptance

By creating a Provider account, accepting a booking, or performing services through the PlentiPro platform, the Provider acknowledges that they have read, understood, and agree to this Agreement and the applicable PlentiPro policies.

The Provider confirms that the information provided to PlentiPro is accurate and that they understand their responsibilities as an independent service provider.