This Provider Guarantee Agreement ("Agreement") outlines the responsibilities required for service providers ("Providers") to remain eligible for the PlentiPro Guarantee Program ("Program").
1. Eligibility Requirements
To qualify for and maintain Guarantee eligibility, Providers must:
- Maintain a minimum 4.5-star rating
- Complete at least 90% of accepted jobs
- Maintain accurate profile information, including licenses and certifications
- Communicate promptly and professionally with customers
- Arrive on time or provide timely notice of delays
- Provide accurate pricing and scope details
- Accept all payments exclusively through PlentiPro
2. Quality Standards
Providers agree to:
- Perform services in a professional, safe, and workmanlike manner
- Follow all applicable laws, regulations, and safety guidelines
- Use appropriate tools, materials, and techniques
- Respect customer property and privacy
3. Issue Resolution
If a customer reports an issue:
- Provider must make reasonable efforts to correct the issue
- Provider must respond to PlentiPro inquiries within 48 hours
- Provider must provide documentation (photos, receipts, communication logs) when requested
- Provider agrees to cooperate with PlentiPro's dispute resolution process
4. Violations
PlentiPro may suspend or revoke Guarantee eligibility for:
- Repeated customer complaints
- Failure to complete jobs
- Unprofessional conduct
- Accepting payments outside PlentiPro
- Fraudulent or deceptive behavior
5. Program Changes
PlentiPro may modify or discontinue the Program at any time. Continued use of the platform constitutes acceptance of updated terms.
